Our first priority is providing great customer service and delivering genuine handmade jewelry designed by Jennifer Biedermann. You will be contacted in a timely matter for any and all questions in regards to your purchase.

Refunds & exchanges will be issued if the piece is returned within 14 business days, items must be returned in original packaging and ofcourse unused, the customer will be responsible for return shipping charges. Before returning any items you must contact Jennifer Biedermann Jewelry before hand.

Once the item has been returned a refund or exchange will be issued once the package has been inspected.

Thank you,